ALL SERVICES ARE PREPAID
To our valued customers,
Due to incidents of theft and unpaid services, We respectfully ask services be prepaid. Thank you and we appreciate your ongoing support.
Service T&C’s
Nail art pricing is dependant on the design, gems and diamonds require a duty of care to protect for maximum longevity.
Matte finish is not a shiny top coat. It’s ‘Easy’ to get scratched and become dirty on top.
We do not cut ingrown toe nails.
Heal razor treatment will incur $10 - $20 in extra charges.
Please advise any medical condition or allergy prior to treatment or services.
Nail polish is easy to smudge and requires time to dry. Take care after your service to look after your nails to get maximum longevity. If you are after a longer lasting product we recommend GEL Polish.
No refunds or credit notes will be given if you have simply changed your mind.
We do not offer refunds or exchange on all of our services.
Complaints
Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed, within reasonable expectations, to making any needed corrections at no cost if our store is found accountable. However, please note that once you have left our store, we will deem it as if we have completed your service(s) to your satisfaction.
If there are issues with your nail’s longevity (i.e., chipped, fading of colour), please return to the store within 7 days of your initial service for further assessment. If found at fault, the store can offer a free touch-up on the affected nails. However, for lacquer (or normal polish) this period is only for 2 days of your initial service. Outside these periods, there will be a small fee charged – please refer to the store’s price list.
We not responsible for the cost of any repairs or replacements that they have to carry out because of damage you have caused. For example, due to your own lack of care, your nails are damaged – in that, they are broken, chipped, or starting to lift.
All complaints contact the Manager on 0426 888 879 or email Houseofpolishcitycross@gmail.com
Gift Vouchers
Due to recent cases of gift voucher scams in our store, and in order to enhance the security and validity of our gift vouchers, we are now requiring additional information when redeeming them in- store.
Beginning 1/12/2023, we will require the following details of the purchaser of the gift voucher:
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Proof of Identification
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Phone Number
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Voucher Code
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Last four digits of Credit Card
Gifts cards valid for 24 Months. Call us to extend valid date.
We respectfully ask services be prepaid